1 reviews | Active since Jun 2018
Vox can not deliver
Order placed on 4 May for connection (we have fibre in the area). Two weeks later no contact - on contacting the order seemed to be re-activated and they gave me an installation date of 5 June (a month after ordering which is pretty poor to say the least).
No one pitched to install on 5 June. No calls.. nothing. I contacted the call center and they said they had the wrong address (they recorded this incorrectly and did not update their database after I sent them an email).
Disorganised! Unprofessional!
Good day Peter.
Thank you for bringing this matter to our attention.
Kindly note that we will be investigating this matter for you and someone will be in contact with you soon.
Kind Regards
Vox Telecom
Good day Peter.
Thank you for bringing this matter to our attention.
Kindly note that we will be investigating this matter for you and someone will be in contact with you soon.
Kind Regards
Vox Telecom
Good day Peter
Kindly note that someone was in contact with you regarding the above concerns raised.
We can confirm that the installation was successfully completed
Should you have any other technical queries or might need immediate assistance , please do not hesitate to contact our 24/7 Service Center on *** | ***.
Kind Regards
Vox Telecom
Good day Peter
Kindly note that someone was in contact with you regarding the above concerns raised.
We can confirm that the installation was successfully completed
Should you have any other technical queries or might need immediate assistance , please do not hesitate to contact our 24/7 Service Center on *** | ***.
Kind Regards
Vox Telecom