VOX Camera rentals
I've signed a contract with Vox for 3 Guardian 24 month cameras in January 2020. I am still being billed including annual escalation, after 3 years on the 24 month contract, which according to VOX is a pure rental agreement and not a rent to own.
- I have not received any notifications at the end of my 24 month contract on any renewal. - According to VOX this renewal is automatically done month to month after the expiry date on the 24 months. - I have requested the subscriber agreements as to the cameras to take the matter further as never was it mentioned as an everlasting rental agreement, and as per advertising on their website: "The Vox Guardian Eye WiFi Camera is available at a once-off cost of R1 665, and is also available on a monthly rental option at R150 per month, on a 12 month contract, or R84 per month on a 24 month contract. " - VOX may come collect the cameras. I am sure I will probably be penalized for not having 1 of the cameras original packaging (after 3 years)
I am disgusted by the unclear communication and ********* way VOX tries to tie customers into contracts.
I am logging a complaint against VOX with the Ombudsman and having my Attorney contact VOX.
Thank you for your review.
Kindly note that the details of this query has been sent to the Sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Account Manager has been in discussion pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we received confirmation that the Account Manager has been in discussion pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
