VOX

I contacted Vox for a fibre line. The Sales process was good. All the required docs info was submitted. I even ordered an extender from Vox which was delivered super fast via couriers but this box was left closed and not opened as I was only moving to Vox wef 1 April. As fast as the extender came to me as fast as the billing for the extender came. I discussed this with the Sales person to inform him that billing should only happen from 1 April and box is still sealed. I then got a reminder to pay the account . Again I discussed with the Sales person and he said ok please pay it and I will credit next invoice. I paid via eft and then Vox did a debit order so account is in credit now. Still no word from Sales person re I will credit next invoice. Line was supposed to be active from 1 April but according to Vox became active wef 5 April. I called the Sales Person on 3 April and he was in a meeting. He has still not made contact with me. Router was couriered to me. Tried calling the call centre on numerous occasions to get the router set up. Up to today still not connected. Luckily I had the extender so opened the box and got assisted by an excellent call centre gentleman who tried to setup the router and then eventually set up the extender so at least we then have comms. A Vox technician came to the house to get the router set up but could not. Said he would come back. Still not came back. My opion of Vox is Sales and accounts is good. Other areas require some focus.