WE
Wayne E
1 reviews | Active since Jul 2023
21 Jul 2023, 14:25
Vox black hole of Customer service lacking
Sent in Controller for repairs in march and keep getting same answer stores stores stores seems like the stores at Vox is a blackhole yet everymonth they will take the money for the controller.
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
21 Jul 2023, 14:57Hi Wayne E
Thank you for your review
Please confirm , who is the account holder ?
Unfortunately we were unable to locate a Vox Account in you name with the information provided.
Thank you in advance
Vox
Thank you for your review
Please confirm , who is the account holder ?
Unfortunately we were unable to locate a Vox Account in you name with the information provided.
Thank you in advance
Vox
Vox Telecom's reply21 Jul 2023, 14:57
Official
Hi Wayne E
Thank you for your review
Please confirm , who is the account holder ?
Unfortunately we were unable to locate a Vox Account in you name with the information provided.
Thank you in advance
Vox
Thank you for your review
Please confirm , who is the account holder ?
Unfortunately we were unable to locate a Vox Account in you name with the information provided.
Thank you in advance
Vox
Vox Telecom's replyOfficial
21 Jul 2023, 17:13Good day, Wayne E
Thank you for your update
Kindly note that we have sent the details of your complaint to the Support team to investigate the matter and assist with the resolution.
Kind Regards,
Vox
Thank you for your update
Kindly note that we have sent the details of your complaint to the Support team to investigate the matter and assist with the resolution.
Kind Regards,
Vox
Vox Telecom's reply21 Jul 2023, 17:13
Official
Good day, Wayne E
Thank you for your update
Kindly note that we have sent the details of your complaint to the Support team to investigate the matter and assist with the resolution.
Kind Regards,
Vox
Thank you for your update
Kindly note that we have sent the details of your complaint to the Support team to investigate the matter and assist with the resolution.
Kind Regards,
Vox
WE
Wayne E's updateReviewer Update
25 Jul 2023, 10:23Hi any feedback or is it like all the previous attempts a empty promise
WE
Wayne E's update25 Jul 2023, 10:23
Reviewer Update
Hi any feedback or is it like all the previous attempts a empty promise
Vox Telecom's replyOfficial
28 Jul 2023, 15:12Good day, Wayne
Kindly note that we have received confirmation that the Support team did attempt to contact you. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent , please assist with convenient time to make contact ?
Regards
Vox
Kindly note that we have received confirmation that the Support team did attempt to contact you. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent , please assist with convenient time to make contact ?
Regards
Vox
Vox Telecom's reply28 Jul 2023, 15:12
Official
Good day, Wayne
Kindly note that we have received confirmation that the Support team did attempt to contact you. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent , please assist with convenient time to make contact ?
Regards
Vox
Kindly note that we have received confirmation that the Support team did attempt to contact you. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent , please assist with convenient time to make contact ?
Regards
Vox
WE
Wayne E's updateReviewer Update
28 Jul 2023, 15:20Hi
I just checked with my wife advised no emails or calls.
Same story for weeks always get told some or other story is there not a office we can visit to get this resolved as honestly getting ridiculous.
Here is my email *** send me a mail over issue then I can be middle man between vox and my wife.
Thanks
I just checked with my wife advised no emails or calls.
Same story for weeks always get told some or other story is there not a office we can visit to get this resolved as honestly getting ridiculous.
Here is my email *** send me a mail over issue then I can be middle man between vox and my wife.
Thanks
WE
Wayne E's update28 Jul 2023, 15:20
Reviewer Update
Hi
I just checked with my wife advised no emails or calls.
Same story for weeks always get told some or other story is there not a office we can visit to get this resolved as honestly getting ridiculous.
Here is my email *** send me a mail over issue then I can be middle man between vox and my wife.
Thanks
I just checked with my wife advised no emails or calls.
Same story for weeks always get told some or other story is there not a office we can visit to get this resolved as honestly getting ridiculous.
Here is my email *** send me a mail over issue then I can be middle man between vox and my wife.
Thanks
Vox Telecom's replyOfficial
03 Aug 2023, 15:59Good day, Wayne
Thank you for your patience whilst this matter was being investigated.
We received feedback that the Controller has been delivered.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We received feedback that the Controller has been delivered.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply03 Aug 2023, 15:59
Official
Good day, Wayne
Thank you for your patience whilst this matter was being investigated.
We received feedback that the Controller has been delivered.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We received feedback that the Controller has been delivered.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox