Vox Billing Me for a Cancelled Fibre Line I Had No Access To

I am writing to express my deep frustration regarding the handling of my service cancellation and the ongoing billing dispute with Vox. I officially cancelled my fibre service on March 21, 2026, as I was moving out of the property on March 23, 2026. Following my cancellation, I received an email confirming that my query had been logged with reference number VOX***9.

I returned all hardware to the Vox office in Berea, East London, and obtained proof of delivery. A Vox representative assured me that my service would be cancelled immediately, and I have had no access to the line since March 23, 2026. Additionally, Vox confirmed the termination of the line in an email titled "Services Cancellation Confirmed" with ticket number VOX***9, which clearly indicates that the service was no longer active under my account.

Despite this confirmation, I continue to receive bills for a service I do not have access to, along with added interest and threats of debt collection. My attempts to resolve this issue have been met with generic responses that fail to address the evidence I have provided, suggesting that no thorough investigation has taken place.

As a loyal customer for over three years who has consistently paid on time, I find the lack of respect shown throughout this process to be unacceptable. I am escalating this matter to ICASA, the National Consumer Commission, and the Credit Ombud. I request that a senior representative from Vox contact me immediately to resolve this issue. I will not pay for a service I did not have access to.