VOX Billing for Service not rendered.

Please may I ask when are you #Vox planning on collecting your VOX UPS seeming I have cancelled this last month and asked for this to be collected with no avail on any collection to date?

Please arrange for collection of your VOX UPS seeming I will not agree to another instalment on this UPS, I have already purchased and installed a new UPS last month to which this did not even cost me half of what I have already paid on the rental UPS. (PLEASE COLLECT VOX UPS ASAP)

Then the 2nd issue I have is that I’m being billed for a 100/100 Mbps line where only having between 9 & 22 Mbps Download & 3.5 to 34 Mbps Upload speed which is not even close to the 100/100 Mbps paying for nor the previous 50/50 Mbps.

I do hope you are keeping this in mind prior to calculating my next billing invoice?

Being billed for 100/100 Mbps and getting what one is paying for is what is expected, however, in reality this is not what is happening; therefore I’m arguing the fact that for several months now, I have been fully billed for a service not properly provided and as such demand urgent attention on this subject!

VOX use to be the number 1 Go To service provider, what has changed???

If you are unable to provide 100/100 Mbps then I would suggest amending my monthly premium accordingly and dating back for all the over-billings of the previous months as well.

Please see attached screen-shots recorded over several days indicating and confirming that the service I receive is not even close to what I’m being billed for, kindly advise on corrective actions and the way forward seeming as mentioned above, I will no longer agree to paying for a 100/00 Mbps line where only getting 22 & 34 Mbps on a good day. I have lately been having these issues with Vox, not something one would expect from a service provider being on top of their game for so long but only to find out the hidden truth after some investigation. Being over-billed for a service NOT as per agreement! I have asked for the collection of the VOX UPS seeming I have been paying over R1600.00 just to find out this UPS will never be my property and therefore purchased my own UPS for half the price and asked Vox for the 2nd time to collect their UPS (Do not bill me for this again!) Then the 2nd issue is the over-billing of service in that VOX is billing me for a 100/100 Mbps line but only delivering 22/34 Mbps! Please resolve the issue with the incorrect Mbps allocation to my account. (100/100 Mbps and NOT 22/34 Mbps) (Do not bill me again until this issue is resolved!) Please feel free to contact me so this issue may be resolved in a suitable manner.