SC
SJ C
1 reviews | Active since Nov 2023
20 Nov 2023, 17:10
VOX bas service
Internet is al least 3 times a week down. When I told them I would like to cancel because I am really not happy with the service that I am paying for I then have to pay the cancellation fee. I asked for a refund on all the down time that I am paying for and they also can’t do that.
I will never recommend them to anyone in the future.
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Replies (2)
Vox Telecom's replyOfficial
20 Nov 2023, 17:37 Good day SJ Coetzer
Thank you for your post. Kindly note that the details of your complaint has been sent to the Support team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox
Thank you for your post. Kindly note that the details of your complaint has been sent to the Support team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox
Best regards,
Vox Telecom's reply20 Nov 2023, 17:37
Official
Good day SJ Coetzer
Thank you for your post. Kindly note that the details of your complaint has been sent to the Support team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox
Thank you for your post. Kindly note that the details of your complaint has been sent to the Support team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox
Best regards,
Vox Telecom's replyOfficial
21 Nov 2023, 09:07Good day, SJ Coetzer
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply21 Nov 2023, 09:07
Official
Good day, SJ Coetzer
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,