Vox Bad service

I logged the first call for issues on my line and router last weekend. On Monday I logged another one. Technician came in on Tuesday, did some tests and setting and said all is fine. On Thursday the router stopped working. Logged a fault again. Various phone calls and trouble shooting and Openserve was given as the reason. I do know there was an outage, but still didn't solve the problem of not even seeing the router. Im in IT so do know a bit about internet. This morning Openserve issue was resolved, still didn't have internet. The router must be replaced...I now phone to follow up and is now only told that on-site support will only contact me on Monday. In the meantime I can't work. I start at 5 in Mornings...will they reimburse me for all the days without internet? Will they reimburse me for days I couldn't work (loss of income) probably not....I've been a loyal customer for approx 6 years....this is just ridiculous