HP
Hanneli P
1 reviews | Active since Feb 2017
17 Oct 2024, 12:43
Vox bad service
Logged a fault days ago! been told 72 hours no communication every time I call them grrrr someone will. contact. me still nothing I'm fuming
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
17 Oct 2024, 12:53Good day, Hanneli P
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance. We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance. We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
Vox Telecom's reply17 Oct 2024, 12:53
Official
Good day, Hanneli P
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance. We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
Thank you for your review.
We have received confirmation from our Support team that the matter has been escalated to the Network Provider for assistance. We will provide feedback to you via the initial request logged.
Kind Regards,
Vox
HP
Hanneli P's updateReviewer Update
20 Oct 2024, 12:11Still no repairs calls or booking done and still without service. it doesn't help. Vox calling telling me someone from Vumatel will call me. DON'T WANT CALLS I WANT SEVICE AND ACTION GRRRRR TERRIBLE SEVICE
HP
Hanneli P's update20 Oct 2024, 12:11
Reviewer Update
Still no repairs calls or booking done and still without service. it doesn't help. Vox calling telling me someone from Vumatel will call me. DON'T WANT CALLS I WANT SEVICE AND ACTION GRRRRR TERRIBLE SEVICE
HP
Hanneli P's updateReviewer Update
21 Oct 2024, 05:35Vumatel came out yesterday and repaired my service. Thank you
HP
Hanneli P's update21 Oct 2024, 05:35
Reviewer Update
Vumatel came out yesterday and repaired my service. Thank you
Vox Telecom's replyOfficial
21 Oct 2024, 07:20Good day, Hanneli
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply21 Oct 2024, 07:20
Official
Good day, Hanneli
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox