Vox BAD service

I have being using Vox Fibre for more than 2 years. Out of the blue they cut my Fibre off. When I contacted them, they responded, that someone wanted fibre so they gave them my line. After about 30 emails and about 25 phone calls and sometimes waiting up to 15 minutes before they reply. To get them to reconnect my line took about a week. The Vox consultant that was handling my complaint informed me that they would contact me with regards to a credit for the period that I have paid for because it was their mistake that our line was disconnected and given to someone else. I had to eventually contact them myself as they did not contact me, to enquire about the credit for the period that they disconnected my line. Below is the response I received. WHAT A JOKE. THEY DISCONNECTED ME ( CUT MY LINE) and have the audacity to tell me the contract states they don’t guarantee connectivity? This IS NOT a connectivity issue! I obviously will give them notice as I don’t want there services.

“ All services provided by Vox are A Best Effort broadband service, which does not provide full reliability.

The Services performs to the best of its ability and when any issues arise; we have capable technical engineers working 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame. We believe that everything is/was done in all effort to resolve any connectivity issues raised and reported to us.

Please refer to Clause 4.3 of our General Terms and Conditions agreed to and found here: https://www.vox.co.za/terms-conditions

Vox IP Network is at the maximum throughput rates set forth in the Subscriber Agreement. Maximum throughput rates are not guaranteed. Due to the nature of the Internet, Vox can only control IP throughput rates from the user network interface of the Equipment to the point of interconnection between the Vox Network and the Internet. This means that: _______________________________________________________________

Fibre and Telecommunications Products are A Best Effort broadband service, which does not provide full reliability on all additional services. There was no SLA's (Service Level Agreement) agreed or signed Between VOX and Customer with regards to Resolution timeframes of downtimes and Provision of Strength on Different internet connections or any other services used by internet.

The Services performs to the best of its ability and when any issues arise; we have capable technical engineers working 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame. We believe that everything is done in great effort to resolve issues in relation to connectivity.

We do apologise for the inconvenience caused."