JS
Jabez S
1 reviews | Active since Aug 2021
12 Apr 2022, 17:59
Vox bad service
I have been waiting for vox to get somebody from open serve to come restore the ADSL line ,the problem with Vox is they say they will call you it's been the second week now and Vox still cannot give me ETA from open serve ,it's the second time this happens the one person on the line say they will contact me an hour later two days later I rather phoned to find out what options I have .I paid the account but since the 1 of April I got this no benefit from Vox .bad communication with client bad service I'm now wanting to cancel it and get the refund and find other service providers .Vox is becoming like Telkom sorry to say it's bad service
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
12 Apr 2022, 18:50Hi, Jabez S
Thank you for your review.
Please note that the fault is currently being attended to by Telkom.
The fault has been handed over to the Cables team.
The matter is currently under investigation as the area is constantly targeted for sabotaged cables.
The Support team will remain in contact with you to assist with the resolution.
Kind Regards,
Vox
Thank you for your review.
Please note that the fault is currently being attended to by Telkom.
The fault has been handed over to the Cables team.
The matter is currently under investigation as the area is constantly targeted for sabotaged cables.
The Support team will remain in contact with you to assist with the resolution.
Kind Regards,
Vox
Vox Telecom's reply12 Apr 2022, 18:50
Official
Hi, Jabez S
Thank you for your review.
Please note that the fault is currently being attended to by Telkom.
The fault has been handed over to the Cables team.
The matter is currently under investigation as the area is constantly targeted for sabotaged cables.
The Support team will remain in contact with you to assist with the resolution.
Kind Regards,
Vox
Thank you for your review.
Please note that the fault is currently being attended to by Telkom.
The fault has been handed over to the Cables team.
The matter is currently under investigation as the area is constantly targeted for sabotaged cables.
The Support team will remain in contact with you to assist with the resolution.
Kind Regards,
Vox
JS
Jabez S's updateReviewer Update
12 Apr 2022, 22:46I doubt if vox has a support team becos it took me posting it on hello Peter for them to call me .vox are like clowns without make up ,it's a joke their service
JS
Jabez S's update12 Apr 2022, 22:46
Reviewer Update
I doubt if vox has a support team becos it took me posting it on hello Peter for them to call me .vox are like clowns without make up ,it's a joke their service
Vox Telecom's replyOfficial
13 May 2022, 07:47 Good day, Jabez S
Thank you for your review.
We can confirm that the services is cancelled Ref VOX***7 , The link is down and copper won’t be replaced by Telkom.
The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account.
As soon as the hardware is booked back , we will refund the credit balance.
We will provide feedback once the collection is booked.
Regards
Vox
Thank you for your review.
We can confirm that the services is cancelled Ref VOX***7 , The link is down and copper won’t be replaced by Telkom.
The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account.
As soon as the hardware is booked back , we will refund the credit balance.
We will provide feedback once the collection is booked.
Regards
Vox
Vox Telecom's reply13 May 2022, 07:47
Official
Good day, Jabez S
Thank you for your review.
We can confirm that the services is cancelled Ref VOX***7 , The link is down and copper won’t be replaced by Telkom.
The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account.
As soon as the hardware is booked back , we will refund the credit balance.
We will provide feedback once the collection is booked.
Regards
Vox
Thank you for your review.
We can confirm that the services is cancelled Ref VOX***7 , The link is down and copper won’t be replaced by Telkom.
The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account.
As soon as the hardware is booked back , we will refund the credit balance.
We will provide feedback once the collection is booked.
Regards
Vox