Vox bad service

The worst service provider vox, I have been having issues to get my line moved form one premises( witch I did all I had to do prior to my move ) to another premise, after 7 days of struggling to get help after my move, and fighting every day sending emails spending hours waiting in line for a call to be taken speaking to many people, sending loads of emails with little to no response having to call previous tenants on behalf of fox to cancel there lines then after doing there work and Evotel heling me to get that tenant to cancel. My line was not canceled as requested and had to jump trough hoops again because of vox not doing what they were supposed to, taking of work just for no TEC to show up and no help my line was activated by a technician on the 8th day. Now I received a email 01:56 in the morning with a suspension notice and I have to make a cancellation payment that was not communicated, I think this is just victimising me for all the calls and emails as the person who is cc’d I’m the mail of this morning was cc’d in my hole ordeals emails, I tried to make an arrangement to pay today and followed the prompts of choosing the numbers for your department you want to speak to and I chose accounts and making arrangements and i waited almost 11 min the first time to be told they can’t help I need to speak to a manager and I was put trough , waiting up to 13 min then voicemail and I left a message and no call back second time same thing just 26 min no voicemail just the line died. I can not believe this is what a customer should be going trough at may service provider. The email address you send your complaints to comes back and says mail box full send to the following address did that and same thing wow this Servië is bad!