TR
Thuto R
1 reviews | Active since Oct 2018
01 May 2023, 13:05
Vox Bad Service.
I recently relocated to my new address and I had informed Vox to setup my Fibre at my new place in advance. They sent out a Technician for that and all was good. The misery started on the day we moved in. I called Vox to check why we were still offline and they sent me from Pillar to post without a solution. The Accounts blamed the Technical support and Vice versa. It's been 72hrs now without internet and my Business is stuck losing revenue.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
01 May 2023, 15:11Good day Thuto R
Kindly note that the details of your query has been sent to the Project Management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Kindly note that the details of your query has been sent to the Project Management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply01 May 2023, 15:11
Official
Good day Thuto R
Kindly note that the details of your query has been sent to the Project Management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Kindly note that the details of your query has been sent to the Project Management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
TR
Thuto R's updateReviewer Update
03 May 2023, 14:54My problem still has not been resolved. This is really frustrating and no one even has the decency to get back to me with feedback on the matter. I keep having to make follow ups and all I am told is that the matter has been escalated. I'm now forced to seek the services of another service provider because this is honestly absurd.
TR
Thuto R's update03 May 2023, 14:54
Reviewer Update
My problem still has not been resolved. This is really frustrating and no one even has the decency to get back to me with feedback on the matter. I keep having to make follow ups and all I am told is that the matter has been escalated. I'm now forced to seek the services of another service provider because this is honestly absurd.
Vox Telecom's replyOfficial
04 May 2023, 13:27Good day, Thuto
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router will be shipped for self install
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router will be shipped for self install
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply04 May 2023, 13:27
Official
Good day, Thuto
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router will be shipped for self install
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router will be shipped for self install
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox