Vox bad service

Good day,

I have log a ticket on slow speed as well as intermittent connection problems. The ticket was log directly on there customer portal. I thought they will call me or send me an update regarding the problem I experience. After a week had past I logged back in to the portal but have seen the ticket was completed.

Earlier this week I had experience a nother problem I then copied the old ticket number that showed completed on their portal and write a email to you guys. I indeed received an email that said the ticket was updated but no email on what type commands I must run or a call.

Why on earth must I stay with you guys. I pay for you highest package a home user can get and I get this underrated service. Why is you service so poor. Why must we still be with you guys. Why mus we pay you guys.

You should go and get courses on customer service and support. You guys look bad when it comes to this. With that said me as your client was able too sort out my own problems because you support team doesn't know how to troubleshooting. I explained to them what I have done and how I have done it after I explained them then they was able to resolve my problem.

I hope people can stand with me to get refunds for the poor service we are receiving.