Vox bad service

I wrote a review on 27 January 2022 about Vox not answering our calls or adhering to our request after we requested a new Fibre contract from them. They did not claim the 5elkom line in time after we were upgraded to Fibre on 20 January. After the review Wesley Jameson contacted us and sent a quotation. We sent through all the documents they requested a week later and now we still have no internet at the school and Wesley I'd not answering our calls. He makes promises of escalating everything and of phoning me back, but nothing so far.