VOX = Bad customer service

After contacting Vox for an additional new Fibre line, I already got issues with Vox agents not listening and assuming I am transferring my existing line.

I then got assisted by Project Specialist who was okay in the beginning but failed to confirm if my request to escalate the ticket has been done because she was not able to give me advice on a possible resolution. Her reply: Unit 1 cant be found sent for premise - MPT-******

This agent also mentioned a date which I did not even specify. I was crystal clear on when I would need the line to be active and was willing to pay. I even offered to pay if they need to do a line installation because the complex apparently did not do the installations properly.

I then logged a new case requesting an escalation because I need urgent feedback as I 1 need a resolution and 2 will not be able to relocate if the line cannot be installed as I work from home.

New escalation ticket logged 13/10/2023 11:31 and it's 18:00 no reply but they are quick to forward debit order mandates. Will definitely be cancelling my My existing and new account with Vox. Completely useless. And they don't give a damn about reimbursing customers when their lines are out for hours on end.