1 reviews | Active since Feb 2023
Vox Bad Client Service
I App**** for a fibre line in December 2022 and waited until February 2023 when I recieved a sms stating that the fibre line has been re-activated. I was confused becuase there was no technicians that came to install the fibre box into my house. VUMA only came on the 18/03/2023. Then VOX sends me a bill for February and March and want me to pay for April now again. I already paid R858.70 and now they switched off my line and want me to pay R691.48 for something I never used in February and only used for 12 days in March. Its very frustrating because there is no communication from their debtors department and you spend R300 on airtime just to get hold of them.
I want my line to be activated again and I refuse to pay another R691.48
Account no - ***: Cornelius Bronkhorst
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the payment has been allocated, and your account is active.
The finance team will update you as soon as resolved , credits are been investigated , pending approval
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the payment has been allocated, and your account is active.
The finance team will update you as soon as resolved , credits are been investigated , pending approval
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox