VOX

I changed over to Vox, received my router, set everything up myself. My brother and I were sharing a bachelor flat at the time and a new place came up for us to move to which was more space for both of us so he didn't have to sleep in the lounge. I canceled with vox the day after the line was activated, the sales guy I was talking to said not a problem so I assumed it was canceled. Upon requesting my cancelation letter they had no record of the cancelation. I sent through screenshot of the cancelation request and I was then sent and invoice for 2 months charges and they deducted the money from my account with out an accepted debit order mandate. I then received and additional invoice for R1750 for the cancelation fee. When I asked for a breakdown I was told it's to claw back because of cancelation in less than 12 months... I asked for a proper breakdown because they never installed the line or set up the router, I only received the router through a courier and did the set up myself. They refused to credit the additional monthly charge (which I didn't use because of change of residence) because I didn't give a full calendar months notice, so I sent them a snippet from the consumer protection act which states I may cancel within 20 business days which is what I did, the act also states that they may charge a reasonable cancelation fee, but the amount I'm being charged is not reasonable at all considering there was no loss of materials or labpur. After sending these mails I am now receiving sms's threatening to hand me over but no one is responding to me.