Vox are useless with communication!

I had cancelled my fibre to the home with Vox Telecom at beginning of the year sometime (I can't remember the exact date), the process was fairly painless all in all. I then received a phone call from them, about a week later, to see how the service went etc etc, with a point being made that the router was to be collected at 'sometime'. This surprised me as I was not made aware that the router was a 'rental' situation?

Regardless, I accepted the fact that it had to be returned. The person I spoke to said the logistics team would be in contact to discuss the process and arrangement for collection.

Cut to last month where I see an amount for R1207 come off my account for "Non return of router" as the description. No-one from Vox, or any other company, had called me to discuss the collect etc etc!

I phoned Vox to discuss this amount. I was told that once they had the router the amount would be refunded to me immediately. They collected the router from me last week Friday and I'm still waiting for the refund.

The latest update is that the process of the returned router will happen "sometime this week".

If Vox were only as quick to sort out issues like these as they are to take your money, life would be better.

My advice to anyone looking to sign up with Vox, with any of their services...don't. This whole experience has left me angry and broke!