VOX ARE USELESS AND *********** AND TREAT THEIR CUSTOMERS LIKE FOOLS!!!

I signed up with Vox for LTE on the 27/03/2024 and did my application online. In addition, they would not process my order until I had paid for my router which I have done.

This morning, 04/04/2024, I called Vox and spoke with Kim in their call centre, to find out when I could expect my delivery. First of all, Kim told me that it would be 5 - 15 working days, which is NOT what I was told when I app**** for this service. In addition, I have written communication from Vox stating that I would receive my delivery within 5 working days.

Kim then advised that she would escalate my query to her logistics department and come back to me. A few minutes later, Kim came back to me and told me that she had to re-quote me as the order which I completed on the Vox website was incorrect and that I had a MTN router with a Telkom sim card.

It doesn't make any difference what router I use as long as it complies with the specific specifications. I believe Vox is useless and *********** and treat their customers like fools.

Vox, I WANT MY ROUTER THAT I PAID FOR!!!