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Warren F

1 reviews | Active since Jan 2023

07 Jan 2023, 12:58

Vox are useless.

Signed up for fibre. After activation they told me I have to use my old router until their router arrives. This didn't work. After requesting technical assistant many times I eventually figured it out myself and got my old router working. Then their router eventually arrived. Plugged it in and it's not recognised on WiFi. U can't connect to it to set it up. I've mailed them many times to request assistance, but no luck. This is my last resort before I submit my cancellation.

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Replies (4)
Vox Telecom
Vox Telecom's reply07 Jan 2023, 17:50
Official
 Good day Warren F, Thank you for your enquiry.  Kindly note that we have escalated your enquiry to our 24/7 Support team. We will investigate the matter and provide feedback to you soonest.  Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.  Kind Regards, 

Vox 
WF
Warren F's update09 Jan 2023, 07:07
Reviewer Update
Hi there.

Please note you have until Wed 11 Jan 2023 to have all rectified. Failing which I'll be cancelling my service with Vox, free off any cancellation fees or panalties due to breach of contract.

Regards.
Vox Telecom
Vox Telecom's reply09 Jan 2023, 07:55
Official
Good day Warren F,

The above has been noted and our engineers are trying our best to raise a resolution as soon as possible.

Kind regards,
Vox 
Vox Telecom
Vox Telecom's reply15 Jan 2023, 20:10
Official
Good day    Warren F

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that your  service is up and running once the router was configured.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox