Vox are inept, bumbling idiots.

After trying for a couple of months last year to join Vix Fibre to the Home, I gave up. The person in charge of getting me connected was inept and couldn't really be bothered. But this year in February I decided to try again. Well after having to with the inept person again, it took months of nothing before I lodged a complaint with their complaints department. Within an hour a very professional lady had it sorted. The inept person then tried to get involved again and now advised me that the price had increased by R200 a month and regardless of it being inept ones fault I would have to pay that. No, no! Another complaint and it was moved to a different person. Things went well for a month while I was waiting for my existing contract to cancel. Well guess what, day 4 of the new month and I still have no connectivity!! I run an online business from home, so I have had to get a ****le and pay for data day to day. That had cost me almost as much as the entire months contact with Vox. After send 3 or 4mails today tge person phones me and says ‘I am sorry but I am a bit behind on my mails but I have now sent this request to the correct department’. I don’t understand and I don’t care how busy you are. Where is my connectivity and are yoy going to charge me pro rata or even better, refund me the R400 that I have paid to-date? By tomorrow or the next day it could be R1 000!

Worst company and service that i have ever experienced!!