Vox are breaking thier Promises.

I have had my Vox fibre for one and a half months and it is yet to work properly, I logged a call, they blamed TT connect, TT connect came and advised and proved the issue was not their fibre or infrastructure but Vox still closed out my call, I get intermittent packet drops all day everyday and I got the fibre as a solution to work from home as I work in an online call center I cannot afford to be paying R1300 for something that does not work. I called a second time to let Vox know the issue persisted and guess what, my previous call had been closed and I had to open a new one for the exact same thing. This issue lies with Vox or their router but instead of checking it and getting it resolved they push back to TT connect and then close my call out without even letting me know. THE ISSUE PERSISTS FIX IT OR GIVE ME MY MONEY BACK, I have effectively paid 1300 for broken internet and I am a new customer.