Vox are ****bags!!!!

I am really disappointed, because I was a loyal customer for 3.5 years and now Vox is trying to rob me for their own incompetence.

I have ended my services with them and the rep arranged a courier to fetch the hardware(router) I was using from Vox. As requested I gave the courier the router and now they are ******ing me by claiming I lost the router I gave to the courier that they arranged. When I tried contacting support on this matter, they all just asked the same question (as if they are all trained to not listen to the problem itself) and after I have given them the info they requested (info I was given when the rep that arranged the courier.) and then they just ghosted me, no communication, no follow up. I had to send out another email to ask if the issue was sorted where I got another bot-like reply from one of the reps. I also have email and SMS confirmation that the courier service came and collected the hardware as well, but they just ignore that part.

And the worst part is this is 3 to 4 months after I have ended my contract with them all of a sudden now it is problem. That just shows you how garbage their admin is and how incompetence their management/accounting staff is.

I have now received an email that they are going to report me to the credit bureau for not paying when they have not done anything on their end to sort out the problem. I have asked multiple times for help on this matter and not one of the reps did anything, no effort, nothing. Even after sending proof of what they have accused me of with multiple emails and calling support multiple times.

These people are ****bags!!!!!! You can do as instructed and then get stabbed in the back for doing what the requested.

I highly recommend to not use their services as they are just going to do the same to you.