AW
Andrew W
1 reviews | Active since Sept 2013
03 Jun 2024, 15:43
Vox are a joke!
I would not recommend these clowns if my life depended on it. After 2 months waiting for an installation, I cancelled the order, only for them to debit my bank account with a ridiculous cancellation fee of R6325. They know how to ***** customers! And now, absolute silence!
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
03 Jun 2024, 16:03Good day, Andrew
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's reply03 Jun 2024, 16:03
Official
Good day, Andrew
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the Account Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
AW
Andrew W's updateReviewer Update
16 Jun 2024, 10:01Following my original post, I did receive a call from a Vox representative. After explaining my issue again, I was told that the matter would be investigated (again) and they would revert back to me. Well, it’s been 12 days since that call and still no feedback from them. Perhaps their silence is in itself a 2-finger response. Oh well!
AW
Andrew W's update16 Jun 2024, 10:01
Reviewer Update
Following my original post, I did receive a call from a Vox representative. After explaining my issue again, I was told that the matter would be investigated (again) and they would revert back to me. Well, it’s been 12 days since that call and still no feedback from them. Perhaps their silence is in itself a 2-finger response. Oh well!
Vox Telecom's replyOfficial
16 Jun 2024, 10:39Good day Andrew
Thank you for the reply
I have sent a request for an update, the Account manager will be in contact.
Kind Regards,
Vox
Thank you for the reply
I have sent a request for an update, the Account manager will be in contact.
Kind Regards,
Vox
Vox Telecom's reply16 Jun 2024, 10:39
Official
Good day Andrew
Thank you for the reply
I have sent a request for an update, the Account manager will be in contact.
Kind Regards,
Vox
Thank you for the reply
I have sent a request for an update, the Account manager will be in contact.
Kind Regards,
Vox