JH
Jacques H
1 reviews | Active since Nov 2014
02 Jul 2023, 08:03
VOX Apology Valley
Really disgusted with VOX in every way. Moved 2 fibre lines from MWEB due to pathetic customer service. VOX wins the race of no customer service indeed. Over promise, under deliver. What a pathetic company. Full weekend, no internet. Smart Home, everything down. Ghost town after numerous promises of “it will be quick”. 3 days later still not connected. Welcome to “I really do Apologise” valley!!
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
02 Jul 2023, 10:37Good day Jacques,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox Team
Vox Telecom's reply02 Jul 2023, 10:37
Official
Good day Jacques,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution of your complaint.
Kindly note the department’s' working hours are Mon-Fri, 8h00AM to 5h00PM
Kind Regards
Vox Team
JH
Jacques H's updateReviewer Update
03 Jul 2023, 14:2514:23 and still no contact from VOX. How does a business call this customer service? Oneway street business is old school. Time to change your way of thinking VOX!! Customers keep your lights on. This is truly a mockery of your clients and disrespectful in every way. Read the reviews, if this does not make you wonder, the clearly you should consider closing your doors.
JH
Jacques H's update03 Jul 2023, 14:25
Reviewer Update
14:23 and still no contact from VOX. How does a business call this customer service? Oneway street business is old school. Time to change your way of thinking VOX!! Customers keep your lights on. This is truly a mockery of your clients and disrespectful in every way. Read the reviews, if this does not make you wonder, the clearly you should consider closing your doors.
Vox Telecom's replyOfficial
13 Jul 2023, 10:36 Good day, Jacques
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the support team assisted with router configurations.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the support team assisted with router configurations.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply13 Jul 2023, 10:36
Official
Good day, Jacques
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the support team assisted with router configurations.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the support team assisted with router configurations.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox