LL
Lee L
1 reviews | Active since Jan 2021
28 Nov 2023, 16:04
Vox, another bad experience
This is the 3rd outage in 3 weeks - I don't care if its on Vumatels side (I PAY VOX not Vumatel).
Your technicians never have ETA's when I phone (that's after I'm on hold for around 20 min)
And my line speed is never as advertised.
Your "APP" does not show current line status as indicated on the voice prompt when calling.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
28 Nov 2023, 17:21Good day Lee De Lange Thank you for your post. Kindly note that the details of your complaint has been sent to Technical Support team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox
Best regards,
Vox Telecom's reply28 Nov 2023, 17:21
Official
Good day Lee De Lange Thank you for your post. Kindly note that the details of your complaint has been sent to Technical Support team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox
Best regards,
Vox Telecom's replyOfficial
30 Nov 2023, 09:58Good day, Lee De Lange
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply30 Nov 2023, 09:58
Official
Good day, Lee De Lange
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
LL
Lee L's updateReviewer Update
30 Nov 2023, 10:27Hello,
That doesnt resolve the callcenter issue, the app issue or the line speed issue?
Regards
That doesnt resolve the callcenter issue, the app issue or the line speed issue?
Regards
LL
Lee L's update30 Nov 2023, 10:27
Reviewer Update
Hello,
That doesnt resolve the callcenter issue, the app issue or the line speed issue?
Regards
That doesnt resolve the callcenter issue, the app issue or the line speed issue?
Regards