VOX AND VUMATEL USELESS SERVICE PROVIDERS
I have been calling Vumatel for about 2 weeks stating that my internet is slow and is not working properly. All they do is tell me that my ticket has been resolved without even talking to me. I have been calling and emailing both Vox and Vumatel however nothing has been done to resolve this matter at all. I work from home and have not been able to complete my task due to the fact that no one from Vumatel has resolved this matter! If you are thinking of joining Vumatel please save yourself a headache because they are not helpful. I can't even make a WhatsApp call. I had to buy a router so that I could at least connect to the internet on top of the money that I am already paying Vox and Vumatel. They don't even deserve 1 star!
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
24 Nov 2022, 21:53Good day, Jade
Thank you for your review.
Kindly note that the details of your complaint has been escalated to the Support Management team for further assistance.
We will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been escalated to the Support Management team for further assistance.
We will contact you shortly to assist further.
Kind Regards,
Vox
Vox Telecom's reply24 Nov 2022, 21:53
Official
Good day, Jade
Thank you for your review.
Kindly note that the details of your complaint has been escalated to the Support Management team for further assistance.
We will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been escalated to the Support Management team for further assistance.
We will contact you shortly to assist further.
Kind Regards,
Vox
Vox Telecom's replyOfficial
28 Nov 2022, 14:27Good day Jade
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the matter has been addressed and your link is up.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the matter has been addressed and your link is up.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply28 Nov 2022, 14:27
Official
Good day Jade
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the matter has been addressed and your link is up.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the matter has been addressed and your link is up.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
's updateReviewer Update
28 Nov 2022, 21:45Then why am I sitting here without any internet connection? I called again today and still nothing on top of that it has been 3 weeks now and you do not want to send a technician instead you want to charge me for sending out someone as if I created this problem. now explain to me how that works ? it is only a pity that I cannot attach pictures in order to support my statement!
's update28 Nov 2022, 21:45
Reviewer Update
Then why am I sitting here without any internet connection? I called again today and still nothing on top of that it has been 3 weeks now and you do not want to send a technician instead you want to charge me for sending out someone as if I created this problem. now explain to me how that works ? it is only a pity that I cannot attach pictures in order to support my statement!