VOX and VUMATEL the worst!

VOX do not even deserve one star. I have been trying to get my Fiber connected since I moved in 1 April 2024. VOX told me that VUMATEL's lines are not connected jet due to cable problems. On the 2nd of May I was informed that the Vumatel inspector gave the go-ahead. I app**** on the 3rd of May and receive confirmation and my account number and form for debt order in no time, all that same morning. Since then its been a nightmare. VOX blames VUMATEL and VUMATEL blames VOX. It is the 17th of May. Everything is installed, router and all BUT I CANNOT GO LIVE. And all that I get is that the problem was escalated. I'm talking to Saleem who said he has access to both Vumatel & Vox's systems. I have been in communication with him several times a day now from the 8th of May and still the same. The last message yesterday was "All I was told is that it was escalated, and vumatel person is not responding to us."