GB
Gudrun B
1 reviews | Active since May 2020
12 Dec 2023, 17:30
Vox and Vumatel - Terrible
On Friday night I had to work and called Vox as I had no connection. The blue power light is flashing. The technician said he would have to get someone to come out. I called on Saturday, Sunday, Monday and again today, which is Tuesday, and I still have no resolution. Vox says they are waiting for Vuma. When I ask how I escalate to Vuma, Vox says I cannot. Vuma will just refer me back to VOX. So how does one get help and from who? What is the point of having WIFI that you pay for when I now need to spend extra money on data in order to work.
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Replies (2)
Vox Telecom's replyOfficial
12 Dec 2023, 18:01Good day, Gudrun B
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Support team who will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Support team who will contact you shortly to assist further.
Kind Regards,
Vox
Vox Telecom's reply12 Dec 2023, 18:01
Official
Good day, Gudrun B
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Support team who will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Support team who will contact you shortly to assist further.
Kind Regards,
Vox
GB
Gudrun B's updateReviewer Update
13 Dec 2023, 07:37Thank you. The support team did contact me and they did the same thing the previous two technicians who called me did - is change settings and IP address. This has still not resolved the issue. Someone needs to come out and take a look at changing setting every day is not helping in any way.
GB
Gudrun B's update13 Dec 2023, 07:37
Reviewer Update
Thank you. The support team did contact me and they did the same thing the previous two technicians who called me did - is change settings and IP address. This has still not resolved the issue. Someone needs to come out and take a look at changing setting every day is not helping in any way.