TL
Tania L

1 reviews | Active since May 2018

07 Jul 2021, 23:03

Vox and Vumatel ********!!!!! Don't use them as ISP!! They don't fulfill fibre orders! Just try and take money!!!

Vox just billed me R2732.13 for an order they themselves didn't even fulfill. How the actual ****!????? I order fibre 1000/100. It takes Vox and Vumatel 3 months to get the line active. No vumatel comes out. No vox follows up. No vumatel comes to check my fibre line. My sales rep neglects to follow up. I must follow up. And after getting *****ed over by them for months!!! For then not doing their job, the job I wanted them to ****ing do!!!! When I cancel, because they flat out didn't install anything. They did nothing. Absolutely nothing. Infact they did send a technician out, when he saw he was missing a switch, he just left and said to call his office. He can't do anything. So after months of getting no response from them at all... When I do decide to install my internet and cancel the order (which nothing was done on) they decide to send me a letter to pay them cancelation fees???????? For ****ing what? What did you do for me? Ur technician did nothing. Your sales rep did nothing. Your staff escalated emails to vumatel, who did nothing. Your staff was supposed to call me back they did nothing. When I asked to cancel, they couldnt even do that properly. I had to call in again and confirm with the lady my cancelation was infact emailed and going through while I was on the line and so for having done absolutely ****ing nothing!!!! They want me to pay them!!!!!???? Over R2k for doing nothing!!!! You didn't install my internet I asked you to. You didn't fix my fibre box. You didn't fulfill my order. You rep didn't contact me about my order. Vox and Vumatel did nothing about my order to get my fibre up and running, nothing. But you want me to pay R2k!!!! These people are a disgrace!!! They just want money for nothing!!! Don't ever sign with Vox or Vumatel! They are ********!!!

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Replies (1)
Vox Telecom
Vox Telecom's reply08 Jul 2021, 07:53
Official
 Good day,  Tania L

 Thank you for your post. 

Kindly note that the details of your complaint has been sent to the Project Management team to assist. 

 We will investigate the details of your complaint and provide feedback to you soonest. 

Kind Regards, 
Vox