Vox and Vumatel needs beter communication.

I have been a customer of vox for 4 years. I received good service and no maintenance or follow up was not required. I recently purchased a new home in Goodwood. Vumatel box was already installed proir to move in. I was explained i need to plug in my router and everything will work correctly. This was last week and Thursday. I dont have wifi at the new property since i moved in. According to vox vumatel needs to activate the line to the hous and according to vumatel there two order number and this is the problem. No technician uas been sent to rectify and used over 200 rands airtime to be told it will be escalated to the correct department. I requested to speak to a supervisor or a manager. No calls received and yesterday during my call it was dropped and i took a whole day for someone to call me back. No wifi and i cant work this such bas service. I am disgusted with the services and they want the payments on time. Which i always do. I just need the line to be activated its not rocket science.