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Francois B
1 reviews | Active since Oct 2021
14 May 2026, 14:15
Vox and vumatel is the Badest service of any fibre compant
Waiting almost 3 months for vox and vumatel to come and fix my low signal problems and they just want your money but when you need there services you wait and nothing is happening
My wife can not work because the signal dissapear the hole time and we can not stream you tube or dstv because there us every 5 min no connection
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
14 May 2026, 14:25Good day, Francois
Thank you for your review.
Kindly note that the details of your query has been sent to the Onsite Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Onsite Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply14 May 2026, 14:25
Official
Good day, Francois
Thank you for your review.
Kindly note that the details of your query has been sent to the Onsite Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Onsite Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
25 May 2026, 10:36Good day, Francois
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply25 May 2026, 10:36
Official
Good day, Francois
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
FB
Francois B's updateReviewer Update
25 May 2026, 16:27The problem is still not resolved so I don't know where your getting this info, still low quality and buffering issues , vumatel was here and there is no problem on there side
The routers from vox is the problem andknow you guys want to charge me for a new router and installation and this is daylight *******
The routers from vox is the problem andknow you guys want to charge me for a new router and installation and this is daylight *******
FB
Francois B's update25 May 2026, 16:27
Reviewer Update
The problem is still not resolved so I don't know where your getting this info, still low quality and buffering issues , vumatel was here and there is no problem on there side
The routers from vox is the problem andknow you guys want to charge me for a new router and installation and this is daylight *******
The routers from vox is the problem andknow you guys want to charge me for a new router and installation and this is daylight *******
Vox Telecom's replyOfficial
25 May 2026, 16:57Good day , Francois
The above has been noted and escalated to the Support team for assistance.
The above has been noted and escalated to the Support team for assistance.
Vox Telecom's reply25 May 2026, 16:57
Official
Good day , Francois
The above has been noted and escalated to the Support team for assistance.
The above has been noted and escalated to the Support team for assistance.
Vox Telecom's replyOfficial
01 Jun 2026, 08:29Good day , Francois
Thank you for your patience whilst this matter was being investigated.
We received confirmation that the sales team assisted with an upgrade.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We received confirmation that the sales team assisted with an upgrade.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply01 Jun 2026, 08:29
Official
Good day , Francois
Thank you for your patience whilst this matter was being investigated.
We received confirmation that the sales team assisted with an upgrade.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We received confirmation that the sales team assisted with an upgrade.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox