VOX and VUMATEL FIASCO

Item: Vox Telecom
Rating: 1
Author: Kevin S

I have been currently without internet for the 26 hours. I have logged a ticket with you call agents which is VOX***0 this morning. I called now at 13:30 spoke to a agent and tells me that they can't do anything because the tickets and investigation is logged with Vumatel. When I ask to details for vumatel the agent tells me that Vumatel can be called and logged tickets. VOX can you get this in order please. I work from home and have important proposals that I need to send out before 5pm today.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

07 Mar 2023, 15:34

Good day Kevin S

Thank you for your review

Kindly note that the original fault is still open on the reference VOX***0
The Support team will follow up with the Network Provider , Vumatel ISP-*** on the progress of the fault and update you on the status.

Regards
Vox

Vox Telecom's reply07 Mar 2023, 15:34

Official

Vox Telecom's replyOfficial

08 Mar 2023, 10:34

Good day, Kevin S

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply08 Mar 2023, 10:34

Official