Vox and Vumatel Cannot meet their demands

It’s been 4 days without WiFi connection and this is a recurring issue every month, without reason or explanation. Vox has received multiple calls and emails from me and people in my area with the same issue. But they give an automated response via email of acknowledgment and say engineers are on site. However when I ask for an update on what the engineers are doing or estimated time restoration, they say they don’t know and don’t have an update. This service is disgustingly terrible. Their customer service is non existent. It’s been 4 days and continuing. We pay for such a terrible service. For a company that fails to meet the demands of its customers. And they continue to raise their prices knowing that they are a terrible company with an atrocious customer service. Vox and Vumatel do better.