Vox and Vumatel atrocious service

Vox customer service is atrocious. It’s been 5 days without internet connection. Countless calls with numerous tickets been given out which are honestly useless and ineffective. There has been no technician sent out to assist yet it is always claimed that one will come. The excuse is they have no control of Vumatel and how to tell Vumatel to attend to customers. If you cannot provide a service that assists your customers then what’s the point. You are quick to take money but when it comes to actually maintaining a standard and quality of service, you are nowhere to be found. This is behaviour is appalling. This is very *********** from you Vox and vumatel because your quality of service is not up to standard at all and your reaction service to complaints is so long and there is no compensation for your incompetence. Yet if we call to cancel you will be quick to make it hard not to cancel. Please do better and actually assist your customers when they call. Otherwise you are just a good for nothing company and slowly you will lose your customers.