TL
Tumelo L

1 reviews | Active since Apr 2020

04 Apr 2024, 18:49

Vox and Vumatel

I have been fighting with them for 2 weeks now.Still no internet connection since the 25th of March. Today it’s the 4th of April….i am beyond p****ed. No Wi-Fi, no TV, kids can’t do their robotic homework. Vox customer service is the worst I have ever come across. I have tried being polite, I have tried shouting…nothing works with them. DO NOT, I repeat, DO NOT USE VOX AS YOUR SERVICE PROVIDER. Everyday same story,Vox: we have checked its fine on our side, did Vumatel agents call you, Vumatel says its fine on their side…*** to this day no1 has been to our house.

0
Replies (3)
Vox Telecom
Vox Telecom's reply04 Apr 2024, 19:13
Official
Good day Tumelo LThank you for your post.Kindly note that the details of your complaint has been sent to the Technical team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
TL
Tumelo L's update04 Apr 2024, 19:14
Reviewer Update
O Waaii!!!
Vox Telecom
Vox Telecom's reply08 Apr 2024, 09:28
Official
Good day, Tumelo
 
 Thank you for your patience while this matter was being investigated.
 
 Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox