Vox and Vodacom pathetic wifi service

Item: Vox Telecom
Rating: 1
Author: Michelle A

Hi have been with Vox for many years . Im not sure what is happening but I have been paying for a service I am not getting. My Fibre to home was off from 01 April to 6 April and I've come home today to find my wifi off once again Between Vox and Vodacom they have no idea what theu are doing. There is no follow up , no feedback and Vox says its a Vodacom problem and visa versa They service from both providers is pathetic, stay away from both of them.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

21 Apr 2026, 18:05

Good day, Michelle.

Thank you for reaching out to us.

We have escalated the query to our support team. They will contact you to assist further with the link down.

Regards

Vox Telecom's reply21 Apr 2026, 18:05

Official

Good day, Michelle.

Thank you for reaching out to us.

We have escalated the query to our support team. They will contact you to assist further with the link down.

Regards

Vox Telecom's replyOfficial

24 Apr 2026, 10:01

Good day, Michelle.

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.

Should you require any further assistance, please do not hesitate to contact us.

Regards,
Vox

Vox Telecom's reply24 Apr 2026, 10:01

Official