K
Katleho
1 reviews | Active since Aug 2022
16 Mar 2023, 18:43
VOX AND VODACOM INCOMPETENCE!!
If I could give a zero rating I would. Would I recommend this service provider to friends and family? DEFINITELY NOT!! I wouldn’t even recommend it to my worst enemy
To say Vox together with Vodacom are *********** is an understatement!! I’ve never received such an appalling!
Called in for my fiber to be fixed after the wiring broke and it’s been a game of back and forth with Vodacom and Vox. We’ve logged countless escalations and the feedback we just get is that Managers are dealing with it. An SLA of 4 days to fix the issue at hand was provided but no one has gotten back to us.
IF YOU ARE READY TO FIGHT FOR CONNECTIVITY EVEN WHEN YOU PAY FOR IT THEN SUBSCRIBE TO VOX SERVICES!!
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
16 Mar 2023, 19:19Good day Katleho,
Thank you for your enquiry.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or contact number linked to the account, in order for us to assist accordingly.
Thank you in advance,
Vox
Thank you for your enquiry.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or contact number linked to the account, in order for us to assist accordingly.
Thank you in advance,
Vox
Vox Telecom's reply16 Mar 2023, 19:19
Official
Good day Katleho,
Thank you for your enquiry.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or contact number linked to the account, in order for us to assist accordingly.
Thank you in advance,
Vox
Thank you for your enquiry.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number or contact number linked to the account, in order for us to assist accordingly.
Thank you in advance,
Vox
K
Katleho's updateReviewer Update
16 Mar 2023, 19:24If nothing is done about this I swear I’m gona cancel my contract with you guys!!!
Cellphone number: ***
***-892251
FYI it’s my husbands account!
Cellphone number: ***
***-892251
FYI it’s my husbands account!
K
Katleho's update16 Mar 2023, 19:24
Reviewer Update
If nothing is done about this I swear I’m gona cancel my contract with you guys!!!
Cellphone number: ***
***-892251
FYI it’s my husbands account!
Cellphone number: ***
***-892251
FYI it’s my husbands account!
Vox Telecom's replyOfficial
16 Mar 2023, 20:37Good day Katleho,
Thank you for the information provided.
Kindly note that we have escalated the matter to our Support team for assistance.
We will investigate the matter and provide feedback to the account holder soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Thank you for the information provided.
Kindly note that we have escalated the matter to our Support team for assistance.
We will investigate the matter and provide feedback to the account holder soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox Telecom's reply16 Mar 2023, 20:37
Official
Good day Katleho,
Thank you for the information provided.
Kindly note that we have escalated the matter to our Support team for assistance.
We will investigate the matter and provide feedback to the account holder soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Thank you for the information provided.
Kindly note that we have escalated the matter to our Support team for assistance.
We will investigate the matter and provide feedback to the account holder soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
K
Katleho's updateReviewer Update
16 Mar 2023, 20:45I hope soonest is not in a decades time 😒😏
K
Katleho's update16 Mar 2023, 20:45
Reviewer Update
I hope soonest is not in a decades time 😒😏
Vox Telecom's replyOfficial
23 Mar 2023, 14:56Good day, Katleho,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply23 Mar 2023, 14:56
Official
Good day, Katleho,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox