1 reviews | Active since Sept 2013
VOX AND TRICKS
Hi,
On the 8/5/2018 I changed my UNCAPPED 40mb line to a 100mb 600gb.
The problem is that the usage from the 1st to the 8th of may (under the uncapped package) was deducted from the already prorated 600gb allocation.
Yesterday I was in contact with your consultants on the chat and later a manager call me and explained to Him the situation.
YOU CANNOT DEDUCT THE NEARLY 100GB USED FROM THE 1ST TO THE 8TH FROM THE NEW PRORATED PACKAGE.
Please find Attached documentation.
AB PERELMUT
Good day Arik.
Thank you for bringing this to our attention.
Kindly note that we will be investigating into this matter and will provide you with feedback.
Kind Regards
Vox Telecom.
Good day Arik.
Thank you for bringing this to our attention.
Kindly note that we will be investigating into this matter and will provide you with feedback.
Kind Regards
Vox Telecom.
Good day Arik.
As per the feedback we received, someone from our Customer Experience Department has been in contact with you regarding the above concerns raised and confirmed that this matter has been resolved.
Kindly note that a separate email has been sent to you with the necessary details to advise you accordingly.
Should you have any technical queries or might need immediate assistance , please do not hesitate to contact our 24/7 Service Center on *** | ***
Kind Regards
Vox Telecom
Good day Arik.
As per the feedback we received, someone from our Customer Experience Department has been in contact with you regarding the above concerns raised and confirmed that this matter has been resolved.
Kindly note that a separate email has been sent to you with the necessary details to advise you accordingly.
Should you have any technical queries or might need immediate assistance , please do not hesitate to contact our 24/7 Service Center on *** | ***
Kind Regards
Vox Telecom