AK
Anele K
1 reviews | Active since Sept 2021
11 Jan 2024, 18:43
Vox and they poor service its ridiculous
I sent someone to pay my Fox account on the 13th of December but my internet still got suspended only to find out the person used a wrong reference I flagged this with fox I was told to email the proof of payment so they can track the payment. I've been calling and emailing since December my internet is still not restored even after numerous calls and emails to them this is ridiculous and poor service. I'm out of idea's on don't know who to call anymore because they just don't want to fix it
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
11 Jan 2024, 19:18Good day, Anele K
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
The payment for December is allocated , however January is due.
Please note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
The payment for December is allocated , however January is due.
Please note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply11 Jan 2024, 19:18
Official
Good day, Anele K
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
The payment for December is allocated , however January is due.
Please note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
The payment for December is allocated , however January is due.
Please note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
We will be in contact with you soonest to assist.
Kind Regards,
Vox
AK
Anele K's updateReviewer Update
12 Jan 2024, 08:41Hi Guys
Thank you for the quick response.
I know January is due but how am I supposed to pay for January when I spent the whole of December with no internet even theough I tried numerous times to contact you?
When was the payment allocated? If that's the case how come I still have no internet? Why has no one called me to notify me that my issue has been fixed?
Thank you for the quick response.
I know January is due but how am I supposed to pay for January when I spent the whole of December with no internet even theough I tried numerous times to contact you?
When was the payment allocated? If that's the case how come I still have no internet? Why has no one called me to notify me that my issue has been fixed?
AK
Anele K's update12 Jan 2024, 08:41
Reviewer Update
Hi Guys
Thank you for the quick response.
I know January is due but how am I supposed to pay for January when I spent the whole of December with no internet even theough I tried numerous times to contact you?
When was the payment allocated? If that's the case how come I still have no internet? Why has no one called me to notify me that my issue has been fixed?
Thank you for the quick response.
I know January is due but how am I supposed to pay for January when I spent the whole of December with no internet even theough I tried numerous times to contact you?
When was the payment allocated? If that's the case how come I still have no internet? Why has no one called me to notify me that my issue has been fixed?
Vox Telecom's replyOfficial
16 Jan 2024, 13:40Good day, Anele
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our Onsite support team that the connectivity issues were resolved.
Router was unplugged by the user from the UPS.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our Onsite support team that the connectivity issues were resolved.
Router was unplugged by the user from the UPS.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply16 Jan 2024, 13:40
Official
Good day, Anele
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our Onsite support team that the connectivity issues were resolved.
Router was unplugged by the user from the UPS.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our Onsite support team that the connectivity issues were resolved.
Router was unplugged by the user from the UPS.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox