Vox and the lack of service delivery

It seems like the only time a person can get help from Vox and metro fiber is through this platform, this is the 3rd time I'm here to complain within months for they lack of service delivery and its for the same thing every single time!!! I haven't had internet since the 21st Iodged a complaint and a ticket was created for me. Everytime I call for feedback I get the same lame excuse that it's been escalated to a manager because the turn around time of 72 hours has exceeded I should get a call from Vox or metro fiber by end of the day. The call never comes I call every other day with no luck just the same textbook response. It's month end they will want they full subscription yet I haven't had internet for over a week. I'm tired of this company I want to move to another