TP
Tinka P
1 reviews | Active since Sept 2023
27 Sept 2023, 13:05
Vox and Octotel
We signed up to Vox on the 15th of September and they have deducted money from our bank account. They send Octotel to us for the fibre line. Now Octotel wants a lease agreement from us! We do not have a lease agreement as we signed up online and no one at Vox is helping when we phone. Now they want photos of boxes which they installed!!! Even after escalating no one phones back!!! What do you do to get service out of Vox or Octotel! My rating is -100%. I will make sure know one who asks me for my opinion ever use them!
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Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
27 Sept 2023, 13:48Good day,Tinka P
Thank you for the review.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number / order number in order for us to assist accordingly.
Regards
Vox
Thank you for the review.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number / order number in order for us to assist accordingly.
Regards
Vox
Vox Telecom's reply27 Sept 2023, 13:48
Official
Good day,Tinka P
Thank you for the review.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number / order number in order for us to assist accordingly.
Regards
Vox
Thank you for the review.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number / order number in order for us to assist accordingly.
Regards
Vox
TP
Tinka P's updateReviewer Update
27 Sept 2023, 13:51I do not have the account number. The cellphone number connected to this account is :
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TP
Tinka P's update27 Sept 2023, 13:51
Reviewer Update
I do not have the account number. The cellphone number connected to this account is :
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***
Vox Telecom's replyOfficial
27 Sept 2023, 15:07 Good day, Tinka
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply27 Sept 2023, 15:07
Official
Good day, Tinka
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
17 Oct 2023, 09:50Good day, Tinka
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply17 Oct 2023, 09:50
Official
Good day, Tinka
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox