1 reviews | Active since Aug 2020
Vox and MetroFiber: A Customer Service Fiasco
Just about as useless as their partners over at MetroFiber. When installation issues arise, they prove incapable of providing assistance and pass you on to MetroFiber, who then transfer you to contractors that don't seem to care about you as a customer because they're paid by Vox/MetroFiber.
This business model is to the detriment of paying customers and only serves to enhance "efficiency" and "effectiveness" for the Vox/MetroFiber business.
I've had an unresolved ticket for almost a week for a service I pay for. God forbid I miss a recurring payment; you can already predict the outcome!
Save yourself the headache and look for alternative Internet Service Providers. These two should be at the bottom of your list, or maybe not on your list at all!
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox-MetroFibre-Contractor
The communication flow in this setup is severely lacking, leaving the customer feeling stranded. It operates based on a "he said, she said" type of communication, where one party may be diligent while another party, independently, neglects its duties and responsibilities—in this case, the contractors.
Vox also shares responsibility for this situation, as they are the ones I pay at the end of the month.
Vox-MetroFibre-Contractor
The communication flow in this setup is severely lacking, leaving the customer feeling stranded. It operates based on a "he said, she said" type of communication, where one party may be diligent while another party, independently, neglects its duties and responsibilities—in this case, the contractors.
Vox also shares responsibility for this situation, as they are the ones I pay at the end of the month.
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox