CV
Cornel V

1 reviews | Active since Mar 2013

07 Nov 2023, 10:55

Vox and Guardian Eye ripoff.

When I canceled my Fibre service, before relocating, they asked whether I wanted to continue with my Guardian Eye service. What service I rep****? They then transferred the service to Guardian Eye directly anyway, and I got billed. After my email complaint I was called back by someone who had no idea why they were calling me. I explained but I'm still waiting for the promised feedback. The best part is that I assumed that I was 'renting to own' the camera I ordered, just like I did with the UPS. Turns out that I had been paying for a service every month that I didn't use nor knew I had.

0
Replies (1)
Vox Telecom
Vox Telecom's reply07 Nov 2023, 11:04
Official
Good day , Cornel
 
 Thank you for the review.
 
 We  received your complaint via our company complaint platform.
 This has been escalated , We will investigate the matter and provide feedback to you soonest.
 
 Regards 
 Vox