Vox and Frogfoot utter disgrace in customer service and follow up

Absolute incompetence, three people collectively under Vox employ cannot resolve an issue. The blame is shifted to Frogfoot. No follow ups, no care, utter disgrace. We do not care who is responsible, we pay Vox on a monthly basis therefore it is Vox responsibility to place pressure on Frogfoot. Frogfoot accepts a new contract on our premises in favour of new buyers without a proof of residence preventing our contract to be reinstated???? But we need to provide one???? R1000's lost in revenue by ourselves due to no connectivity. Bye bye Vox, hello Afrihost!