Vox and Frogfoot installation ****.

Vox Telecom sent Frogfoot to do an installation at my place, in March 2020. When I returned home, I noticed installation was poor and I immediately contacted Vox. I was advised the nanny at the property approved the installation. Futher Vox advised I will need to pay for them to fix the installation, or I will have to stay with the poor installation for 12 months. It is now 12 months, I cancelled my line with Vox. They are shifting the responsibility of removing the ONT and fibre cables to Frogfoot. Frogfoot is bouncing me back to my ISP (Vox). In the meantime their faulty and unused installation is still in the property. Vox staff are bouncing me between account, cancellation, support, consumer services, etc.

Maybe the last option available is to personally reap off their installation myself?

Pathetic!!!