VOX and FROGFOOT BAD SERVICE!

I would like to express my disappointment with VOX and their sub-contractor FROGFOOT. • They contacted me last year (2019) and I signed up for a fibre line. • On 13.02.2020 their contractor came to install the fibre line to my house. During the installation they stepped through the ceiling board in the dining room. The contactor did not say anything and I only realised it later that afternoon when saw the broken off ceiling board on the floor and looked up to see the damage. • On 23.02.2020 they came to repair the ceiling, however the damage was still visible. As I am renting the house, I had to get approval from my landlord if the work was satisfactory. He was on holiday and could only came to look at the ceiling in March. He came to look at the ceiling on the 8th of March and although he was not 100% happy about the work he accepted it. • VOX contacted me on the following Monday and arranged for their technician to come that Wednesday (13.03.2020) to activate the line and install the modem. • I only received my first invoices and statement from them on 28.03.2020 – 45 days after their first (incorrect) activation date! I also only realised then that they invoiced me from 13.02.2020.

I feel it is unfair to expect me to pay of internet for 30days while I had no internet activated! To date I have had no official apology from VOX for the inconvenience and damage their contractor cause to my house.