Vox and Frogfoot BAD HORRIBLE SERVICE

I app**** for an account with Vox and the service was supposed to have started from 1 June 2021 because I was finishing off a contract with another service provider which ends 31 May 2021. Frogfoot was dispatched to come and install the receiver. To my shock and surprise they cut the wires of my current service provider. After they cut the wire they then asked me when our service ending with the current service provider. I informed them that I was serving a month's notice with my current service provider and they must reconnect me back to how things were before. They said they could not do that but I must call my service provider to come and fix their mistake. How is that possible? You make a mistake and you expect me to fix it.

I called Brandon, the sales person, and told him that it is unacceptable that I must fix and pay for the problem that they have created. I was forced to connect early with Vox whereas I had already paid my current service provider. Now Vox sent me an invoice charging me for the month of May while I have paid the current service provider for May meaning I'm paying two service providers for one month. This is bad business practice that I have received from Vox. I was told I must go to Frogfoot to complain. I do not have a contract with Frogfoot but with Vox. I am expecting Vox to go to Frogfoot and sort this out. Brandon told me to go back to my current service provider for a refund. How absurd is this?

I called Wesley Morrison and his assistant Ms Murray and left voice messages on their mobiles and they never came back to me. I have asked Brandon to give me his supervisors name and number and he refuses to give them to me.

Should I have called the current service provider to come and reconnect me, it was going to cost me R2500.