1 reviews | Active since Jun 2022
Vox and Frogfoot
I'm so fed up with Vox and Frogfoot. A simple reconnection of my line takes almost 7 days! My ticket was logged on Thursday (02.06.22) it's now Tuesday (07.06.22) I don't understand how they work or their internal politics but I mean it's 2022 how long does a line take to get reconnected with infrastructure already in place. This is such an inconvenience. I'm a very unhappy customer and I've been with Vox from 2019. The technical support center is unobtainable from the voice promos when you call in, so you get transfered from pillar to post with people who try to help but just escalate matters and no one provides you with feedback or proper working solutions. And Vox is supposed to be a "Leader in Fire and Telecoms"... They are probably leading from the back!
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
I do not understand why Frogfoot just sent me an email saying that Blitz will contact me to schedule an appointment for the installation of the ONT unit.
Are you guys a bunch of blind mice, can you not see that I already have an ONT and all the infrastructure. FFS! I'VE BEEN A CLIENT OF VOX FOR 2 YEARS! HOW WAS I USING MY FIBRE AT HOME IF I DIDN'T HAVE A ONT???!!
My patience is really running thin with you guys!!
Pls get someone to CALL ME with a solution and turn around time for my reconnection to get up and running.
Renaldo ***
I do not understand why Frogfoot just sent me an email saying that Blitz will contact me to schedule an appointment for the installation of the ONT unit.
Are you guys a bunch of blind mice, can you not see that I already have an ONT and all the infrastructure. FFS! I'VE BEEN A CLIENT OF VOX FOR 2 YEARS! HOW WAS I USING MY FIBRE AT HOME IF I DIDN'T HAVE A ONT???!!
My patience is really running thin with you guys!!
Pls get someone to CALL ME with a solution and turn around time for my reconnection to get up and running.
Renaldo ***
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation for a New Mikrotik router has been completed.
We still need to collect the old hardware , email was sent to to nominated email address on your account to confirm collection.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation for a New Mikrotik router has been completed.
We still need to collect the old hardware , email was sent to to nominated email address on your account to confirm collection.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox